Customer Care Representatives

Responsibilities:
1. Utilize Siebel (system) and/or other tools to address customer service request needs.
2. Works with other parts of the Support organization to ensure customer’s needs are met.
3. Will open service requests using Siebel when required.
4. Works closely with the CCR Supervisor to implement business strategies and tactical plans.
5. Required to understand Standard Operating Procedures as they apply to the Customer Care Support business.
6. Required to understand the needs of Customers in reference to Support Services Call Logging.
7. Accountable for proper and full utilization of Company assets and tools.
8. Ensures all working relationships follow Company Standards of Business Conduct.
9. Promote teamwork.
10. Maintains clean, safe and secure work areas.
11. Understands and applies appropriate quality improvement processes.
12. Promote the LSCA Guiding Principles.

Customer Support Executive

Excellent oral and written communication skills.
• Good at using all Excel functions.
• Excellent Computer knowledge (MS-Office, Report Generation etc)
• Smart & Articulate

Experience: 0.5-1 Years
Qualification: Graduate in any stream
Age: 18-28 Years

Customer Care – Executive

Attending to customer Complaints
Attending to customer Queries
Computerized Billing Using.
Reports Generation/Mailing Daily Reports
MIS Reports

Back Office Executives

B.Com/ BBA/ BMS graduate, Freshers are also welcom

A good command of the English language, both written and verbal, and excellent communication skills.
Candidate must have strong sense of giving Quality work.
Personal skills:
Ability to work in a team and contribute to the overall success of the department.
Ability to pay attention to details and a consistent approach.
Constructive attitude towards change and commercial challenges.
Flexible in attitude and approach to the demands created by the role with a best practice approach to Customer Service, at all times.
Strong self management skills.

CUSTOMER SERVICE ANALYST

FOR PROVIDING CONTINUOUS EXCELLENT CUSTOMER SERVICE -
FORECASTING, SCHEDULING & TRACKING OF STAFFING IN CS -
ANALYSE EFFECTIVENESS & RELEVANCE OF EXISTING CUSTOMER SERVICE SKILLS & PROCEDURES
RECOMMEND TRAINING PROGRAMMES TO STAFF

DIPLOMA IN BUSINESS ANALYSIS OR EQUIVALENT
2 YEARS EXPERIENCE IN BUSINESS ANALYSIS WITH RESPECT TO PROVIDING EXCELLENT CUSTOMER SERVICE
EXPERIENCE IN COURIER SERVICE INDUSTRY PREFERABLE

customer support openings in convergys

Job Description: Handling the Queries of US/.UK

Qualification: Graduate/ Post Graduate/ Diploma, BE

Skills: Excellent Communication skills and willing to work in Night Shift

Work Experience: 0 to 4 yrs

DAY SHIFT - FRESHER/EXP - CUSTOMER SERVICE

Call Handling

ACTIVITY

- Registers pick-ups.
- Handles complaint calls and registers them in CARESS module and follows-up to ensure it gets closed within 48hrs.
- Ensures the target of a minimum of 150-200 calls is achieved
- Organize for priority deliveries in co-ordination with operations team
- Calling and informing the operations outbound team on scheduled
pickups on a daily basis.
- Maintain the call MIS module to help have proper information on the
kind of calls received at
the call center.
- Ensure calls are picked-up within 3 rings.
- Proactively track each and every shipment in the network.
- Ensure Sales Leads - 5 leads per month is achieved as per target.

Job Specification

Qualification: Graduates with 0-3years of experience in Interacting with customers over the telephone would be preferred.

Computer Knowledge : Ability to use MS-Word to be able to write letters to clients,

Basic Numerical Ability to be able to calculate the dimensional weight of consignments with the help of calculator as per the data given by the client.

Knowledge of Geography to be able to locate places with the assistance
of the country`s map to effectively answer queries on rates and transit
times.

- Good communication skills to be able to communicate effectively both verbally and on mail with internal and external customers to handle queries and provide information
- Service Orientation skills to serve the customer even during demanding times.
- Should be able to calm irate customers.
- Should be willing to assist the rest of the team in times of work pressure by sharing workload.

Customer Care Executive / Tele Marketing Executive

Customer Care Executive :
1. Attending incoming calls of customer.

2. Solving customer queries.

3. Attending customers who visit in company.

Tele Marketing Executive :
1. Attending incoming calls of existing clients

2. Doing outgoing calls for new clients.

Customer Service Associates

Underwriting of new business application forms.
Distribution Operations.
Financial Reconciliation.
Admin co-ordination and Claims Servicing.

Required Candidate Profile:
Graduate
Insurance knowledge would be an added advantage.
Work Exp : betw 1 to 3 years
Age : 20-26 yrs.
Should have some experience in operations, back office ,customer service and ideally from the Finance sector , telecom etc.
Good Communication skills
Good Analytical and Logical Reasoning abilities.

Compensation: 1.8 to 2.25 lacs p.a + Performance Bonus.